INNOTRAIN IT Guest
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Web Content Display Philosophy IT Service Management’s ultimate goal is to align IT-Services and the connected technologies (hard- and software) to business processes and support business value creation. IT Service Management describes the change from IT-focus to customer- and service-focus. Technological innovations can change business models and optimize business processes. Thus IT should not be seen only as the „IT-provider“ but also as an essential player in developing, diversifying and innovating business activities. This module presents simple IT Service Management principles which enable SMEs to manage their IT processes and IT services efficiently and effectively.
You can also download Chapter 1 & 2 or the complete ITSM Guideas PDF. Training Materials and Exercises
Theory
folder-id: 34393 , number-of-files: 2
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All content and materials created by the INNOTRAIN IT project partners are available under the Creative Commons Licence CC BY-SA**, except the modelling tool ADOit®, on which the INNOTRAIN IT modelling method has been implemented. All rights to ADOit® belong exclusively to the BOC Group (www.boc-group.com).
