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Online Trainings for SMEs

Train yourself, wherever and whenever you want! Our online learning modules provide not only a lot of expertise to IT service management and change management. But we also show you how SMEs can become more efficient and more innovative with our IT INNOTRAIN method. To start, simply click on the different learning modules. 

Before your start, please take a look in our virtual introduction presentation.

   
IT Service Management: Introduction and Philosophy 
  
 What is IT Service ManagementIT Service Management Basics and Terminology 
  
INNOTRAIN IT Service Management  Method
 Strategic points of IT Service ManagementITSM Service Operation including service desk and incident managementIT Service Management Monitoring with a special look into audit and compliance
 IT change management basicsIT Project Management 
 
   
IT Service Management: Design and Implemenation
 IT Service Management implementationModeling IT Service Processes with the INNOTRAIN method IT Service Management scenarios
  
   
Change Management: Change in Organisations
Principles of IT Change Management Success factors of IT Change Management Dealing with emotions in IT Change Management processes
 Communication in IT Change Management
 
 Innovation with IT Service Management
 
 IT Innovation levels in Small and Medium EnterprisesInnovation Process in Small and Medium Enterprises with IT Service Management IT Service Management Modeling Cases