Modelling Toolkit
Modelling IT Service Processes is like designing the architecture of a house. One has the possibility to adapt, remodel and optimize before starting with the real brick and mortar. The same applies to IT Service Processes for SMEs where in a „do-it-yourself“ approach you can model your company’s scenario. You can start either from the scratch or use the Best Practice Cases and adapt them to your needs. You can design different scenarios, optimize them, discuss them with colleagues, provide them via HTML, pdf or word files before starting the „brick and mortar“ work.
Training Materials and Exercises
Theorie
Here you can find theoretical approaches, definitions and explanations. This part of the module aims to equip you with basic knowledge on aspecific topic.
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