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Innovation Processes with ITSM in SMEs

Is ‚innovation‘ with IT on each level - infrastructure, business process, product/service – the same? Does it need different approaches, people, and skills for each level? Do you need to go from one level to the next or can you start at the top? Why a spiral? How does innovation on each level create value for the business?

This module provides insight on how an SME can use the „INNOVATION SPIRAL“ to become more innovative. As an introductory module it provides an overview and links to more detailed and specialized topics in the INNOTRAIN ITSM Method.
 
 

You can also download Chapter 6 or the complete ITSM Guideas PDF.