| Implementation Project IT Service Management can be introduced in companies in different ways. Depending on the maturity level and experience in the company, different processes can take priority. Real-world business experiences show that it is usually impossible to implement five to ten ITSM processes in six months. The primary success factor is when the ITSM philosophy is conveyed successfully and a corporate culture exists that is open to the change and promotes effective introduction of ITSM. This module discusses procedures enabling especially small enterprises to introduce ITSM approaches.
You can also download Chapter 4 or the complete ITSM Guide as PDF. Training Materials and Exercises
Theory
Here you can find theoretical approaches, definitions and explanations. This part of the module aims to equip you with basic knowledge on aspecific topic. folder-id: 34439 , number-of-files: 2
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