| Communication Manager Ms. Beata VECSI Project Manager Ms. Kirsten Platz | ITSM-Conference On October 27th, 2011 the conference IT Service Management for SMEs: Challenges and Opportunities took place in Debrecen, Hungary. Information technologies are a key drivers for innovation in Small and Medium Size Enterprises (SMEs). IT Service Management (ITSM) is a discipline for managing IT systems, centered on the customer's perspective of IT's contribution to the business. Would you like to know how to use IT Service Management (ITSM) efficiently to optimize processes and save recources in your company?
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