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Web Content Display Dealing with emotions in change processes In change processes you have to be particularly mindful in managing emotions. How you handle emotions during crucial times can help or hinder the process. Don't avoid the emotions that accompany the implementation of It services or innovations. Set the mood and manage the emotions – or they will manage you. This module aims to help you to recognize the basic patterns of change as well as the emotional stage of change processes and to provide you with tools to manage resistance and conflicts.
You can also download Chapter 5 or the complete ITSM Guide as PDF. Training Materials and Exercises
Theory
Here you can find theoretical approaches, definitions and explanations. This part of the module aims to equip you with basic knowledge on aspecific topic. folder-id: 34483 , number-of-files: 2
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