| Communication In Change Processes When introducing IT services or innovations, intensive communication with the employees should take place. But how can they notice that their opinion is wanted and taken into account both in mediated communication as well as in face-to-face communication with supervisors, colleagues or promoters? This module provides you with tools for the change communication as well as with method for marketing the change process.
You can also download Chapter 5 or the complete ITSM Guide as PDF. Training Materials and Exercises
Theory
Here you can find theoretical approaches, definitions and explanations. This part of the module aims to equip you with basic knowledge on aspecific topic. folder-id: 34492 , number-of-files: 2
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