INNOTRAIN IT Guest
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Web Content Display Basics and Terminology „Language is the dress of thought“. [S. Johnson] In order to be able to use IT Service Management efficiently and with maximum output we all need a common understanding on what the specific terms mean and what they imply. The module at hand provides basic concepts, definition of terms and their meaning.
You can also download Chapter 1 & 2 or the complete ITSM Guide as PDF. Training Materials and Exercises
Theory
Here you can find theoretical approaches, definitions and explanations. This part of the module aims to equip you with basic knowledge on aspecific topic. folder-id: 34403 , number-of-files: 2
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All content and materials created by the INNOTRAIN IT project partners are available under the Creative Commons Licence CC BY-SA**, except the modelling tool ADOit®, on which the INNOTRAIN IT modelling method has been implemented. All rights to ADOit® belong exclusively to the BOC Group (www.boc-group.com).
